Privacy policy

Last updated: 27 October 2026.

MI Enterprises is the online storefront of Fazel-e-Madina Solar House. This policy explains how we handle information when you browse, register, place an order, request advice or use Solar Dost. Our Data We Collect page gives a feature-by-feature description.

Information we receive

Depending on the feature you use, we receive your name, phone number, email, delivery address, account details, order and payment references, enquiries, quotation requirements, seller application, reviews, and chatbot questions and tool inputs. We also process session/security identifiers and technical request information needed to operate and protect the website.

Why we use it

• To create and secure your account, verify login or password recovery and restore your saved chat history.
• To verify orders by phone, arrange full advance payment, fulfil deliveries and handle purchase or service enquiries.
• To prepare quotations and discuss system requirements, products and installation needs.
• To answer questions, investigate product-data errors and review unanswered Solar Dost conversations.
• To moderate genuine reviews, review seller applications and provide offers when you subscribe.
• To prevent abuse, maintain records, investigate disputes and meet applicable obligations.

Solar Dost conversations

Solar Dost requires an account and acknowledgement of the testing and chat-recording notice. Questions, replies, selected products, comparison or home-load inputs, timestamps and relevant conversation context are saved with your account. Authorised staff may review these records, including unanswered questions, to provide support and improve the assistant.

Chats are not public reviews or blog posts. Saving a conversation does not mean it is automatically used to train an external AI model. Do not send passwords, banking security codes, CNIC images or unnecessary sensitive information in a chat.

Who may receive information

Authorised team members use information for their work. We share the details needed with delivery providers, relevant manufacturers or service centres, and hosting, email or payment-service providers where required to fulfil your request, operate the service or resolve a claim. Where the law requires disclosure or a valid legal process applies, information may also be provided to the appropriate authority.

We do not sell customer personal information. A seller application does not automatically give an applicant access to customer accounts or chats.

Public content and third-party services

Approved product reviews may display the reviewer's name, rating, review text and date. Product comparison pages or comparison guides may be made public using catalog information and selected products; customer contact details and private chat messages are not included in that publication.

Opening WhatsApp, a brand's warranty portal, a map or a social-media link takes you to that provider. It receives information according to its own practices, including the content you choose to send. WhatsApp enquiry links can prefill product or order information. Check the message before sending; opening a link does not mean we have received a message.

Cookies and browser storage

We use essential session and CSRF cookies for login, the cart, forms and security. Browser local storage keeps features such as wishlist and comparison selections; session storage can keep the active chat and a home-load estimate. Clearing these entries may reset selections, but does not delete server-side orders or saved chats. The current storefront does not include advertising pixels or third-party marketing analytics.

Retention, archive and your choices

Chat snapshots older than 90 days are eligible for private archival. Archiving is not deletion: saved conversations remain accessible through your account, and unresolved support reviews may stay in active storage. Message text, timestamps and review information remain in business records. Backups can also retain earlier copies.

Account, order, enquiry and other records are kept while needed for the relevant service, accounting, warranty, dispute handling, security or applicable legal obligations. This policy does not promise that all personal information is erased after 90 days.

Use account settings to correct available profile details. Contact us to request access, correction, account closure or deletion, to ask about retained records, or to stop newsletter messages. We may need to verify your identity and explain any information we must retain. Requests are considered under applicable law; we do not promise an immediate, automatic erasure of every backup or sales record.

Security and policy changes

Access controls, password hashing, short-lived recovery challenges, request limits and private chat archive storage help protect information. Authenticator features are available where configured. No website or transmission can be guaranteed completely secure; keep your credentials private and report a concern through our official contact channels.

We update this page when our practices change. Material new collection or sharing should be explained before that feature is used. Use the contact details shown below for a privacy enquiry and identify the feature or record involved without sharing a password or security code.