Returns & refunds

Last updated: 27 October 2026.

This policy explains the difference between store returns, a company warranty claim and a refund for an unfulfilled order at MI Enterprises / Fazel-e-Madina Solar House.

Store returns and exchanges

We do not accept change-of-mind returns or exchanges at our store after sale. Please confirm the exact model, capacity, compatibility, condition, included accessories and warranty before making full advance payment. An item being unused or unopened does not itself create a voluntary store-return entitlement.

Company-managed claims

For an eligible manufacturing defect or warranty issue, the relevant company or its authorised service centre handles the claim. That company decides whether inspection, repair, replacement, return to the company or another remedy is available under its terms. A company may provide a remedy without offering a cash refund; no particular outcome or turnaround is promised by us on its behalf.

Keep your invoice, serial number, warranty documents and a clear description of the fault. Contact us if you need help identifying the appropriate service channel. Do not send goods to our shop or to a company address without first confirming the correct procedure. See our warranty policy.

Wrong item, missing goods or damage on receipt

If the goods supplied do not match the agreed order, are incomplete or appear damaged on arrival, contact us promptly with the order number, photographs and packaging details. Keep the item and packaging available for inspection. We will review the supply or delivery issue with you and arrange the appropriate resolution. Our change-of-mind policy does not remove rights or remedies available under applicable law.

Cancellation before dispatch

Contact us as soon as possible if you need to cancel an order request. The team will check whether payment, sourcing or dispatch has already taken place and explain the available options under the agreed order terms and applicable law. Do not assume that sending a cancellation message stops a parcel already handed over for delivery.

Eligible refunds

If we receive payment but cannot supply the agreed order and you do not accept an alternative, we will arrange repayment of the amount relating to the unfulfilled supply. Any other refund depends on the agreed facts, the relevant company remedy and applicable legal rights; this policy does not promise a general satisfaction refund.

When a refund is approved, we confirm the amount, recipient, payment method and expected processing time with you. Financial-service processing can affect when funds arrive. No fixed refund deadline or manufacturer return window is advertised here because it varies by case and company.

Before you pay

Our verification call confirms the product, full advance payment, delivery charges and the applicable warranty or no-warranty status. Ask for any unclear term to be clarified before completing payment.